Stuck, confused, or just need a human? We've got you.
Email info@sober-hero.com — we answer within 1–2 business days. Include your hero name (never your real one) and what you were doing when the problem appeared.
In the app: Settings → Remove Account, then confirm. Your device data is erased and your server account is deleted, including posts, comments and messages; any remaining server cleanup (such as uploaded images) finishes automatically shortly after. No email needed. It does not cancel an App Store subscription.
Subscriptions are billed by Apple. On your iPhone: Settings → your name → Subscriptions → SoberHero → Cancel. Deleting the app does not cancel a subscription.
Settings → Export My Progress creates a file with your check-ins, streaks, and Resolve history that you can save anywhere.
No. A slip resets the day counter only. Your level, rank, Resolve, and relics are permanent — that's the whole point of SoberHero.
Long-press any post or comment → Report, or open the member's profile → Block. Reports are reviewed, and blocked members can't see or contact you.
SoberHero is not an emergency service. If you're in danger, call your local emergency number now. Below you'll find crisis and addiction helplines by country. You matter, hero.
Country not listed? Find verified helplines worldwide at findahelpline.com.